Return/ Exchange Policy

Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. J&R offers an exclusive 30-day exchange/refund policy on mail order and web purchases, and a 14 day exchange/refund policy on retail store purchases. Please note: defective computer software and opened pre-recorded DVDs and CDs may be exchanged for same title only. For health reasons, in-ear headphones and some personal care items that have been opened may only be exchanged if defective and for the same item. All retail store purchases require your J&R itemized receipt for return or exchange.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.

A copy of your original invoice must be included in your return package.

Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.

Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments.

Purchases made through our website or by phone may also be returned to our Retail Store. Returns for computer and office products can be brought to 19 Park Row basement. Returns for other consumer electronics can be brought to 31 Park Row basement.

Warranty Information

Specifications on product detail pages provided by manufacturers relating to the speed (including printer speed), performance, capabilities, and functionality of their products are typically provided for comparative purposes. The actual speed (including printer speed), performance, capabilities and functionality of your product will vary with use.

Open Box Policy

The scratches, dents or physical blemishes on Open Box products do not affect their performance; they will perform just like a brand new unit. In some cases, it is simply the box that is damaged. In other cases, there are one or more scratches on the unit. In still other cases, the unit had a glitch in one of it's functions, and has been repaired or refurbished by an authorized service center. These units should have all critical accessories (those essential for the operation of the unit).

Products in our Open Box section can result from any of the following:

Manufacturer box has damage, but the unit within is not damaged.

Product was returned to us in good working order.

Product was returned to us without a box, or with writing on the box or instruction manual or other paperwork.

Product was dented or scratched in shipping.

Product was repaired and restored to original specifications by a factory authorized service center.

Please note: We have no way of tracing which of the reasons above has resulted in any particular unit being sold in our Open Box section, nor the degree of physical blemish any individual unit has. Many items are not displayed at our stores.

If you are not satisfied with your Open Box purchase, you can return your item to us within 30 days and will receive a full refund of your purchase price.

Quantities on Open Box items are very limited. All orders are processed on a first come, first served basis. Since the "availability" status on our website does not update in real-time, it is possible we may receive several orders in a row before the product status can be changed to "Sold Out". If your order is received after all the stock has been reserved, your order will be cancelled and you will be notified by email.

Placing An Order

To place an order on our website, you will first need to click on the "ADD TO CART" buttons for the products you want. If you want to order any of the accessory products that often appear on the "Accessories" tab below the product, you can simply click the checkboxes of the ones you want, and then click "ADD SELECTED ITEMS TO CART". Each time you click "ADD TO CART", you will be taken to the Shopping Cart section of our site. To return to shopping, simply click the "Continue Shopping" button, or use your browser's "BACK" button.

You can remove a product by clicking the "Remove" button or by changing the quantity to zero and clicking the "Update Quantities" button. You can change a quantity by clicking the "Quantity" box, typing in the amount you want, and clicking the "Update Quantities" button.

If you are a Registered User, you can log in from the Shopping Cart Page. Once you log in, you will you will be taken back to the shopping cart page where any items you saved from previous visits to JR.com will be displayed. Registered customers will have their default Billing and Shipping Address information pre-populated during the checkout process. When you are ready to make your purchase, click on the "Proceed To Checkout" button on the Shopping Cart page. You will be able to select the shipping method during the checkout process.



During all steps, required fields are marked with a red asterisk (*). You will not be able to continue through the process if any required fields are left blank. Additionally, certain fields are validated to ensure the information was entered correctly, ensuring your order can be processed quickly once it is submitted. You will be prompted to fix any information that was not entered correctly. At any time during the checkout process, if you have questions or need assistance, you can either initiate a Live Chat with a Customer Service representative or call for assistance. The link for Live Chat and the Customer Service phone number are displayed in the upper right corner on each page of the checkout process.

On the first page of the Checkout Process you will be asked to enter your billing and shipping address information. The billing address information you enter must match the information on file with your credit card company. If it does not, we will contact you to verify your information. If you are shipping to the same address, select the "Save Time" checkbox above the Shipping Address fields and your billing information will be automatically entered into the appropriate shipping fields. On browsers where JavaScript is not enabled, these fields will not be populated until you continue to Step 2 of the checkout process. Orders shipped to an address that is different than the billing address may be delayed for verification.

Under the "Other Information" section, you may information related to the order, such as special delivery instructions, the priority code if you are ordering from a J&R catalog, or the salesperson number if you received assistance from one of our trained telephone salespeople.

If your order is a gift, you may also select the appropriate gift options on this page. You can include a personalized gift message of up to 60 characters, choose to send the recipient a gift notification email, and choose whether to display prices on the recipient’s invoice.

Once you have entered your billing and shipping address information, select the "Continue" button to move on to the Payment and Shipping Method page. On this page, you will enter the information for the payment method you want to use. JR.com accepts Visa, MasterCard, American Express, Discover . If you choose to pay by Gift Card, you will have the ability to add another payment method if your order amount exceeds your gift card balance. Please note you can only apply one gift card per order. If you wish to pay by check, please call our Mail Order Department at 1-800-806-1115. Additionally, available shipping methods and associated ship charges will be displayed on this page. Only shipping methods applicable to your order will be displayed. Once you select a shipping method, you will see the total amount of your order, including any applicable sales tax.

On the next page, you will have the opportunity to review the information you have entered. If you need to make changes, press the "Change" link, and you will return to the applicable page within the checkout process where you can change your information. Please note: Your order is not complete until you click the Complete Order button.

After placing your order, you will be presented with an order confirmation page you can print for your records (there is a place to click for a "printer friendly" version), along with an opportunity for "quick registration". If you would like to create an account on JR.com, making future purchases quicker and easier, you can fill in this section. Once you create an account, we will store your billing and shipping addresses and will pre-populate this information the next time you check out at JR.com.
You will receive an automatic email with the details of your order. You will receive another email when your order ships, with tracking information where available.

Shopping Cart